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Resources and support services
We are passionate about creating bespoke solutions and providing you with the support you need.
If you’re a current Lighthouse user, be sure to check out our Knowledge Base for all user guides and training video resources. Please contact helpdesk@torque.software if you are unable to locate a specific user guide or video resource.
Lighthouse Knowledge base:
Lighthouse Knowledge Base
Click here to access our Lighthouse Knowledge Base
Product Offerings:
Product Offerings (Brochures)
- Lighthouse Compliance Manager
- Lighthouse COVID-19 Management Suite
- Lighthouse Credit Card Governance Centre
- Lighthouse EOFY Assurance Package
- Lighthouse Fraud Control Annual Package
- Lighthouse Procurement Manager
- Lighthouse Risk Manager
Security and General System Information:
General Information
- Lighthouse Release Notes
- Torque Software Fair Use Policy
- System Administrators and Global Settings
- Lighthouse Web Fonts
- Lighthouse Cloud Migration Guide
- Lighthouse Technical Guide
- Register Lighthouse in Azure Active Directory
- Lighthouse Authentication Best Practice
- Changing the Mail Server Email Address in Lighthouse
- Lighthouse as a System of Record Statement
Essentials:
Introduction to Lighthouse
- Introduction to Lighthouse (Version 5.5 to 5.8.5)
- Non-Compliance Reporting (Version 6.0.7)
- Entertainment (Version 6.0.6)
- Gift & Benefits (Version 5.9.2)
- Surveys & On-Line Training (Version 6.3.6)
- Report Builder (Version 6.0.6)
Enterprise Governance Automation:
Accountable forms
- Accountable Forms (Version 5.5 to 5.8.5)
- How to Create a Custom Form and Configure Custom Form Settings
- How to Configure CabCharge Integration in Lighthouse
- Custom Forms (Version 6.2.0)
- Customisable Applications (Version 5.10.0)
- Home Garaging (Version 5.8.3 to 5.8.5)
- Vehicles (Version 5.6 to 5.8.5)
User Group:
User Groups
- Lighthouse User Group Presentation 28th September 2023
- Lighthouse User Group Presentation 29th March 2023
- Lighthouse User Group Presentation 28th February 2023
- Lighthouse User Group Presentation 15th November 2022
- Lighthouse User Group Presentation 12th October 2022
- Lighthouse User Group Presentation 8th September 2022
- Lighthouse User Group Presentation 3rd August 2022
- Lighthouse User Group Presentation 8th June 2022
- Lighthouse User Group Presentation 12th May 2022
- Lighthouse User Group Presentation 24th March 2022
- Lighthouse User Group Presentation 17th February 2022
- FCMS User Group Presentation 4th September 2019
- FMCS User Group Presentation 9th April 2019
- FMCS User Group Presentation 13th December 2018
Data Handling:
How discrepancies are handled
Any discrepancies need to be submitted via email to helpdesk@torquesoftware.com.au.
How data is stored
Torque Software’s data is stored in customer-defined storage areas (or Buckets). This infrastructure creates data separation and is supported by highly available Amazon Web. It is hosted on the Amazon Web Services EC2 Cloud located in Sydney, Australia. Amazon runs many of the largest and most security-conscious sites on the internet. For more information on Amazon’s EC2 Cloud, visit https://aws.amazon.com/ec2/